The fastest way to cancel a Shopify subscription is through your Shopify Admin at shopify.com/admin. Go to Settings > Plan > Deactivate store. You must cancel before your next billing date to avoid another charge. Refunds are not automatic.
Quick facts:
- Where to cancel: Shopify Admin > Settings > Plan
- Cutoff/notice: Cancel before the next billing date
- Refunds: No refunds for partial billing periods (Shopify refund policy)
- Access after cancel: Store stays accessible until end of billing cycle (unless paused)
- Last verified: October 18, 2025
How to cancel Shopify subscriptions on desktop
- Go to shopify.com/admin and sign in.
- Navigate to Settings > Plan.
- Click Deactivate store under your plan details.
- Choose a reason for cancellation and click Continue.
- Confirm by selecting Deactivate now.
- You’ll receive a confirmation email when your store is closed.
Steps are the same on desktop and mobile.
How to cancel Shopify subscriptions on mobile
Cancel via iOS (Apple App Store)
If you started your Shopify plan through the Apple App Store:
- Open Settings on your iPhone or iPad.
- Tap your Apple ID > Subscriptions.
- Select Shopify from the list.
- Tap Cancel Subscription and confirm.
Cancel via Android (Google Play)
If you subscribed through Google Play:
- Open the Google Play Store app.
- Tap your profile icon > Payments & subscriptions > Subscriptions.
- Choose Shopify.
- Tap Cancel subscription and confirm.
Cancel inside the Shopify app (if applicable)
- Open the Shopify app.
- Go to Settings > Plan.
- Tap Deactivate store and confirm.
If you can’t cancel your Shopify subscription
- Partner-managed plan? Cancel via your reseller or billing partner (Shopify Plus partners).
- Trial users: Cancel by closing your store before the trial ends at Shopify Admin > Settings > Plan.
- App store billing: Cancel via Apple or Google, not Shopify.
- Check status: Review at Shopify Billing page.
What happens after you cancel
- Billing stops immediately or at the end of your billing period.
- Store data is retained for 2 years and can be reactivated anytime.
- Export your data via Settings > Export > Store data before closing.
- You can reopen your store by logging back into Shopify Admin and choosing a new plan.
Troubleshooting
- No Cancel option? You may not have full admin access or your billing is managed elsewhere.
- Didn’t get a confirmation email? Check spam or confirm closure in Settings > Plan.
- Refunds: Shopify generally does not offer refunds for partial billing periods.
- Regional differences: EU customers may have different data retention requirements.
What are good Shopify alternatives
- Wix eCommerce — best for small stores. From $17/month. Drag-and-drop editor. Learn more.
- Squarespace Commerce — best for design-focused brands. From $23/month. Integrated templates. Learn more.
- BigCommerce — best for scaling businesses. From $39/month. Advanced integrations. Learn more.
- WooCommerce — best for WordPress users. Free plugin (plus hosting). Learn more.
- Shift4Shop — best free plan for U.S. businesses. No monthly fee. Learn more.
Sources
- Shopify Help Center — Pause or deactivate your store
- Shopify Help Center — Manage billing and payments
- Apple Support — How to cancel a subscription on iPhone or iPad
- Google Play Help — Cancel, pause, or change a subscription on Google Play
