Unsolicited robocalls are not only disruptive—they’re illegal when made without your consent. The UnitedHealth Optum robocalls class action settlement represents a significant step in holding large healthcare providers accountable for violating consumer communication laws.
UnitedHealth Group, through its subsidiary Optum, has agreed to a $1.8 million settlement to resolve allegations that it used prerecorded voice messages to contact individuals without proper consent. These calls were part of the Optum at Home program and allegedly targeted individuals who were not UnitedHealthcare members or had opted out of communications.
This class action lawsuit under the Telephone Consumer Protection Act (TCPA) is part of a growing wave of enforcement actions that seek to curb unlawful robocalls. If you were one of the affected recipients, you may be entitled to a cash payout. At Sparrow, we break down the eligibility, claims process, and everything you need to file successfully.
Want more robocall-related settlement insights? Check out our TCPA class action archive.
Background of the UnitedHealth Optum Robocalls Class Action Settlement
The class action lawsuit, Marden’s Ark Corp. v. UnitedHealth Group Inc., was filed in the U.S. District Court for the Eastern District of North Carolina. The complaint alleges that Optum Community Health Workers placed automated calls using artificial or prerecorded voice messages to individuals between December 11, 2019, and March 27, 2025, without obtaining their prior express consent.
According to the plaintiff:
- He received multiple robocalls from Optum despite never being a UnitedHealthcare subscriber.
- He had no prior relationship with the company and had not consented to receive such communications.
- The messages were promotional in nature and invasive, violating his privacy and TCPA protections.
Optum, a subsidiary of UnitedHealth Group, provides home-based care through its Optum at Home program. This program aims to support patients with chronic or complex health needs, but the company allegedly failed to honor federal telemarketing regulations during outreach.
Although UnitedHealth denies any wrongdoing, it agreed to pay $1.8 million to resolve the dispute. The settlement is designed to provide financial relief to those unlawfully contacted and to reinforce consumer rights under TCPA.
This case echoes other major TCPA victories, such as the wrong-number robocalls settlement and DraftKings robocall case, highlighting how the law continues to protect individuals from unwanted digital outreach.
Who’s Eligible?
You are eligible for the UnitedHealth Optum robocalls class action settlement if:
- You received a call from Optum Community Health Workers as part of the Optum at Home program
- The call used an artificial or prerecorded voice
- You were not a UnitedHealthcare member or subscriber, or had opted out of such calls
- The call occurred between December 11, 2019, and March 27, 2025
If you’re unsure whether you qualify, Sparrow can help you verify your phone number against the database used in the settlement.
What You Can Receive
Class members will receive a pro rata share of the net $1.8 million settlement fund. Here’s what you need to know:
- Cash payment amounts will vary depending on the number of valid claims submitted.
- No payment estimate has been provided, but based on similar TCPA settlements, individual payments may range from $20 to over $100.
This settlement does not require documentation—just verification that your phone number was contacted by Optum.
How to File a Claim
Filing is simple and Sparrow is here to help. Just follow these steps:
- Go to the official settlement site: CHWTCPASettlement.com
- Complete the claim form with your contact information and phone number
- Submit your claim by: June 24, 2025
No supporting documents are necessary. Your phone number will be cross-checked against the defendants’ call records.
Need support? Check out Sparrow’s step-by-step claim filing guide for additional help.
Key Deadlines
| Action | Deadline |
|---|---|
| Submit a claim | June 24, 2025 |
| Opt out or file an objection | June 24, 2025 |
| Final approval hearing | August 4, 2025 |
Case Snapshot
- Case Name: Marden’s Ark Corp. v. UnitedHealth Group Inc.
- Case No.: 5:23-cv-00708-M-KS
- Court: U.S. District Court for the Eastern District of North Carolina
- Settlement Website: CHWTCPASettlement.com
- Claims Administrator:
- Kroll Settlement Administration LLC
- P.O. Box 5324, New York, NY 10150-5324
- Phone: 833-421-6595
Conclusion
The UnitedHealth Optum robocalls class action settlement sends a powerful message about the consequences of violating consumer privacy laws. If you were one of the many people called by Optum without consent, now is the time to act.
With Sparrow’s guidance, filing your claim is fast, accurate, and stress-free. Don’t leave money on the table—ensure your voice is heard and your rights are protected.
Submit your claim by June 24, 2025, and visit our robocall settlement tracker for more opportunities to claim compensation.
Stand up for your privacy. File your claim today.
