The iFit class action lawsuit has sparked serious concerns over the company’s popular fitness products, particularly its NordicTrack workout equipment. The lawsuit alleges that iFit’s recent software update caused many devices to stop working, leaving customers with unusable machines. This legal action accuses the company of failing to properly address the NordicTrack firmware update problem, which has impacted thousands of users and raised questions about product reliability and consumer protection.

At Sparrow, we specialize in helping clients navigate complex class action lawsuits, including disputes involving well-known brands like iFit. Our team provides the support and expertise necessary to help consumers understand their rights and participate in the legal process. From product liability lawsuits to digital service disputes, we’re here to ensure you get the compensation you deserve with a simple and stress-free claims process.

Leveraging our extensive experience, this article will explore the critical details of the iFit class action lawsuit, including the allegations, the company’s response, and how you can join the case. We’ll walk you through everything you need to know to make informed decisions.

Let’s get started!

Overview of the iFit Class Action Lawsuit

The iFit class action lawsuit involves claims that a mandatory software update caused touchscreen malfunctions in NordicTrack and ProForm fitness equipment, rendering them unusable. Plaintiffs seek compensation for repairs, refunds, or discounts. iFit has agreed to settle the class action suit without admitting fault, offering compensation to affected customers.

The class action settlement aims to assist customers who experienced issues with their iFit devices after the software update. If your machine malfunctioned, you may be eligible to file a claim. Filing a claim could result in receiving a free repair, a refund for previous repairs, or a discount on future iFit products.

Legal Basis for the iFit Lawsuit

The iFit class action lawsuit—Balfour et al. v. iFit Health & Fitness, Inc.—was filed after a flood of complaints from customers who said their NordicTrack and ProForm workout equipment became unusable after a mandatory software update. The NordicTrack class action lawsuit claims that iFit didn’t give users a way to opt out of the update, and the company failed to fix the issues the update caused.

Many customers were left with machines that either froze up or stopped responding altogether, taking away key features like streaming live workouts or tracking progress. After spending money on these machines, users were understandably upset when the very features they were excited about were suddenly unavailable.

Allegations

The iFit class action lawsuit makes several key claims against the company:

• Breach of Warranty: The lawsuit alleges that iFit violated its warranty by selling defective products that were unable to function after the update. Consumers paid a premium for equipment with advanced touchscreen features, only to have those features become useless due to the update.
• Unjust Enrichment: Plaintiffs claim that iFit profited from selling expensive equipment with advanced features, but failed to provide adequate support or repairs when those features became inoperable. The lawsuit argues that iFit was unjustly enriched at the expense of its customers.
• Violation of Consumer Protection Laws: The lawsuit accuses iFit of violating federal and state consumer protection laws by failing to disclose the potential risks of the software update and not providing a timely solution for affected consumers. This includes claims under the Magnuson-Moss Warranty Act and various state-level consumer protection statutes.

These allegations form the core of the legal case against iFit, with the plaintiffs seeking compensation for the loss of functionality and the frustration experienced by consumers who purchased the faulty equipment.

Company’s Stand on the Case

In response to the iFit class action lawsuit, the company has consistently denied any wrongdoing. iFit maintains that the mandatory software update—the main issue raised by plaintiffs—was intended to enhance the performance and user experience of their fitness machines, not cause the malfunctions that occurred. 

The update was designed to improve touchscreen consoles, making workout streaming, interactive sessions, and fitness tracking smoother. However, iFit did not foresee the widespread technical problems that some users experienced as a result.

From a legal standpoint, iFit argues that these issues were unforeseen technical glitches, not the result of negligence. They stand by the quality of their NordicTrack and ProForm machines, suggesting that the malfunctions did not affect all users. Despite denying responsibility, iFit has chosen to settle the lawsuit. 

This decision helps them avoid the costs and risks of a prolonged legal battle while providing compensation, such as repairs, refunds, and discounts for affected customers. Settling allows iFit to resolve the dispute without admitting fault, a common strategy used by companies to minimize potential reputational damage and quickly address consumer grievances.

Settlement Details

The settlement for the iFit class action lawsuit includes several forms of compensation for affected consumers. If you purchased an eligible device before January 23, 2023, and your console failed after the mandatory update, you may be entitled to one of the following:

• Free Repair or Replacement: If your console failed after the software update, iFit will provide a free repair or replacement. This includes replacing the faulty tablet or console entirely, depending on the severity of the issue.
• Refund: If you paid for a repair out-of-pocket before May 6, 2024, you may be eligible for a refund of the repair costs. This includes any fees paid for diagnosis, replacement parts, or labor.
• Discount on Future Purchases: If you contacted iFit about the issue but did not receive a repair and you have since disposed of your machine, you can receive a 20% discount on future fitness equipment purchases from iFit, NordicTrack, or ProForm.

Additionally, consumers who paid for an iFit subscription and lost access to the service due to the faulty console can receive a 20% discount on a 12-month extension of their subscription.

Timeline of the Action

The iFit class action lawsuit has progressed through several key stages since 2023. Below is a simplified breakdown of the major events so far:

• Filing Date: The lawsuit was filed in January 2023 in the U.S. District Court for Delaware. Plaintiffs, led by Scott Balfour, alleged that iFit’s mandatory software update caused malfunctions in the defective touchscreen consoles of NordicTrack and ProForm fitness equipment, leaving many machines unusable.
• Amendment Date: In June 2023, the plaintiffs amended their lawsuit to include more customer complaints and stronger evidence of the widespread issues caused by the update, bolstering their claims of breach of warranty and consumer protection violations.
• Settlement Agreement: iFit agreed to settle the lawsuit without admitting any wrongdoing. The settlement offered compensation to affected customers in the form of free repairs, refunds for previous repairs, and discounts on future fitness equipment purchases. While iFit continued to deny the allegations, the company chose to settle to avoid a costly and lengthy legal battle.
• Fairness Hearing: The court scheduled a Fairness Hearing for November 7, 2024, to review the terms of the settlement and determine if it was fair and reasonable for the affected class members. If the court approves the settlement, customers will be able to start submitting claims for compensation.
• Claims Deadline: The deadline for customers to submit claims for compensation is May 6, 2025. Customers eligible for compensation include those who purchased iFit-enabled fitness machines before January 23, 2023, and experienced failures due to the software update.

Once the Fairness Hearing is concluded and the settlement is approved, compensation—including repairs, refunds, and discounts—will begin rolling out to eligible customers by mid-2025. This compensation marks the final stage of the settlement process, providing affected users with remedies for the problems caused by the faulty software update.

Recent Developments and Updates on the iFit Class Action Lawsuit

In response to the iFit class action lawsuit, iFit has consistently denied any wrongdoing. The company maintains that the mandatory software update—the core of the plaintiffs’ grievances—was designed to enhance the machines’ performance and user experience and not to cause alleged machine defects.

According to iFit, the update was aimed at improving the touchscreen consoles, ensuring smoother workout streaming, interactive training sessions, and enhanced fitness tracking. However, the company did not anticipate the widespread technical failures that some users experienced as a result of the update.

How to Join the iFit Class Action Lawsuit

Joining the iFit class action lawsuit is simple if you meet the eligibility requirements. Here’s a detailed step-by-step guide to getting started:

Check Your Eligibility

Before filing a claim, it’s important to confirm that you’re eligible to join the lawsuit. You qualify if:

• You purchased an iFit-enabled device (such as a NordicTrack or ProForm machine) before January 23, 2023.
• Your device experienced malfunctions after receiving the mandatory software update between November 1, 2021, and January 23, 2023.

The key issue is whether the touchscreen console or related functions stopped working after this update. If your machine became unresponsive, or you lost access to iFit’s interactive features, you likely qualify.

Submit Your Claim

Once you’ve confirmed your eligibility, it’s time to file your claim. You can submit it online via the official iFit Console Settlement website, or if you prefer, you can file your valid claim form by mail. The deadline to submit your claim is May 6, 2025.

When submitting your claim, you’ll need to provide:

• The product model number of your iFit-enabled device.
• Proof of purchase of fitness equipment, such as a receipt or invoice.
• Any documentation of previous repairs or expenses related to the malfunction (if applicable). This includes repair receipts, service invoices, or payment confirmations.

Be thorough with your documentation, as incomplete or inaccurate claims may delay the approval process.

Wait for Approval

After you submit your claim, it will be reviewed. The final settlement approval depends on the Fairness Hearing, with the final approval hearing scheduled for November 7, 2024. During this hearing, the court will determine if the settlement is fair for all eligible class members. If the court approves the settlement, the claims process will move forward, and you’ll receive confirmation of your compensation.

Once your claim is approved, you can expect one of the following compensations:

• Free repairs for your device.
• Refunds for any out-of-pocket repair costs you incurred before May 6, 2024.
• A 20% discount coupon (up to $600) on future iFit, NordicTrack, or ProForm purchases if you no longer have the malfunctioning equipment.

Next Steps

Visit the iFit Console Settlement website where you can access claim forms and additional instructions. Make sure to keep copies of all documents you submit, and follow up if necessary to ensure your claim is processed smoothly.

The sooner you file your claim, the sooner you’ll receive the compensation you’re entitled to.

Key Takeaway

The iFit class action lawsuit stems from a software update that turned high-end NordicTrack machines into expensive paperweights. Customers argue iFit failed to fix the problem, and the company has agreed to settle, offering repairs, refunds, or discounts—without admitting fault.

Before you toss your malfunctioning treadmill out, consider your legal options. You could be entitled to compensation, but you’ll need solid documentation to file a claim. The deadline’s looming, so don’t let this opportunity slip by.

Want to stay informed about the iFit lawsuit and other important cases? Sparrow is dedicated to helping consumers navigate complex class actions. Whether you’re filing a claim or keeping an eye on consumer rights, we offer the insights and guidance you need. Follow Sparrow’s blog for updates on legal actions and opportunities to get compensated.